A customer portal rolled out in several countries and languages
- 01Situation
- A company with operations in four EU countries runs four portals built by four suppliers. Each fails accessibility checks differently, and every change is made four times.
- 02What we would build
- One portal on a shared design system, with country-specific content, languages and integrations held in configuration and one release train.
- 03Where people decide
- Country teams approve content and configuration for their market; the product owner decides on shared features.
- 04What we would measure
- Accessibility issues per release, lead time for a change across all countries, and share of changes made once instead of per country.