One set of operational KPIs for a group in several countries
- 01Situation
- Each country reports throughput and backlog from its own system with its own definitions. Group management compares numbers that do not mean the same thing.
- 02What we would build
- Conformed data products per country feeding one semantic layer with KPI definitions agreed at group level and local detail preserved.
- 03Where people decide
- Country controllers approve the mapping of their data; the group KPI owner approves definitions and changes.
- 04What we would measure
- Time to produce the monthly report, number of reconciliation corrections and use of certified dashboards.