From nine in the morning
At nine the working day properly begins. Caseworkers open their queues, finance teams kick off their runs, members of the public sign in with MyGovID to make an application, and engineers check what happened during the night.
That is when a system stops being a project and becomes something people rely on, and it is the moment we design for. Not a polished demo late on a Friday, but nine on Monday morning, with real users, real data and real consequences.


