Trust and compliance
Trust and compliance for regulated Irish organisations
FromNine holds ISO/IEC 27001 certification. Here you can read how we protect your systems and data as a supplier, how we help with your duties under NIS2, DORA and the AI Act as they apply in Ireland, and how to ask for our security documents.
For the Irish public service and regulated companies, where Irish authorities supervise the EU rules and NIS2 is still on its way into Irish law.
Our commitments
Five commitments on every project
The public service and regulated companies hand us sensitive data and systems that support real decisions. Here is what they can hold us to.
Information security management
CertifiedWe are certified to ISO/IEC 27001, the international standard for information security management. On every engagement, our controls, supplier management and incident handling follow that management system.
We agree access to your systems and data before any work begins, keep it to what the task requires and review it whenever someone joins or leaves the team.
Certified to ISO/IEC 27001
Personal data and GDPR
How we workPurposes, access limits and retention periods are settled before building starts. When we process personal data for you, we do it as your processor under a data processing agreement, in line with Article 28 GDPR and the Data Protection Act 2018.
If the processing is likely to be high risk, we provide the technical input for your data protection impact assessment, the document the Data Protection Commission expects you to hold.
Human oversight of AI
How we workWe classify every AI use case with you during discovery. Logging, approval steps and technical documentation are part of the system from its first release, not something assembled the week before an audit. Agents have limited permissions and ask a person before any step that has consequences.
Accessibility
How we workInterfaces are designed and tested to WCAG 2.2 level AA and EN 301 549, using automated checks plus manual testing with assistive technology. You receive a conformance report listing any known issues, which public bodies can use for their statement under S.I. No. 358 of 2020.
Data hosted in the EU
Per engagementWe decide with you, before building, which hosting regions are used, who controls the encryption keys and where support staff may connect from. The result is written into the architecture, and sovereign options are available where your requirements demand them.
This page explains how we work as a supplier. It does not state that your organisation complies: the obligations that apply depend on your organisation and your use case, and the legal call is for your own legal advisers.
NIS2
NIS2 in Ireland: security in your supply chain
Under Directive (EU) 2022/2555, known as NIS2, essential and important entities must manage cybersecurity risk to their network and information systems. Article 21(2) lists supply-chain security among the minimum measures, and Article 21(3) requires entities to consider how secure their direct suppliers and service providers are in practice.
Ireland has not yet transposed NIS2. As of autumn 2026, the General Scheme of the National Cyber Security Bill 2024 has been published and the Bill is still being drafted, S.I. No. 360 of 2018 (the NIS1 regulations) remains in force, and the National Cyber Security Centre is planned as lead authority and has published draft guidance on risk management measures. Preparing now is sensible: we help you show that your supply chain is under control. Each contract sets out security clauses, how incidents reach you and how vulnerabilities are handled, and we document the controls for your engagement in a form your supplier risk process can review. How the final Irish Act applies to your organisation is your own assessment.
Security terms written into the contract
Access, subcontractors, incident notification and cooperation with audits are agreed on paper, never taken for granted.
A working incident channel
Named contacts and agreed response times, so that an incident on our side reaches you early enough for the 24-hour early warning in Article 23(4) NIS2.
Handling vulnerabilities
The release pipeline scans dependencies, code and infrastructure, and each finding is either fixed or reported through the channel we agreed.
Evidence when you ask
Our ISO/IEC 27001 certificate, and a description of the controls that cover your engagement.
- Cloud and platform engineeringIncident processes that also support reporting under NIS2 and DORA.
- Public Service & GovernmentDelivery for the Irish public service with NIS2 in mind.
DORA
DORA: ICT third-party risk in financial services
DORA, Regulation (EU) 2022/2554 on digital operational resilience, has been in application since 17 January 2025. It applies directly in Ireland, as in every Member State. Financial entities, from banks and insurers to investment firms and payment institutions, have to manage ICT third-party risk inside their ICT risk management framework, hold a register of information covering every contractual arrangement for ICT services (Article 28) and put key provisions into those contracts (Article 30).
When we supply ICT services to a financial entity, we agree to the provisions listed in Article 30: a full description of the services, the places of delivery and of data processing, help when an ICT incident happens, termination rights, and cooperation with the competent authorities that supervise you. For services behind critical or important functions, exit strategies and our part in your resilience testing are in the contract too.
We provide what your register of information needs, and exit plans are documented from day one so that changing supplier stays a real option.
- Financial servicesRegulated AI, resilient platforms and operations built with DORA in mind.
AI Act
The AI Act in Ireland: oversight and documentation built in
Regulation (EU) 2024/1689, the AI Act, takes effect in phases. The bans on prohibited practices and the AI literacy duty have applied since February 2025, and the Article 50 transparency obligations since August 2026. Following the 2026 amendment by Regulation (EU) 2026/1744, high-risk systems listed in Annex III must comply from 2 December 2027. In Ireland, the Regulation of Artificial Intelligence Act 2026 gives effect to the Act, with the AI Office of Ireland as central coordinating authority and sector authorities that include the Central Bank of Ireland, the Data Protection Commission, the HPRA and the CCPC.
High-risk systems need documentation (Article 11), logs recorded without manual steps (Article 12) and a design allowing effective oversight by people (Article 14), and deployers must give that oversight to staff with the competence and authority to intervene (Article 26). We build for this from the first release: approval steps and the power to override are placed where decisions affect people, and documentation is written as the code is.
Whether you are the provider or the deployer depends on how the system is put into service. That question belongs to the legal assessment, which your own legal advisers make; we give them the technical facts they need.
- The AI Act for public bodiesWhat already applies, what follows in December 2027, and how to prepare.
- AI agents and automationAgents with limited permissions, approval points and complete logs.
In delivery
Security at each stage of delivery
Evidence of compliance comes from the way the work is done, not from a report written afterwards.
Least-privilege access
We get access only to the environments and data the work needs. It is agreed before we start and checked again each time the team changes.
Every change reviewed and scanned
A colleague reviews each change before it goes out. Scans of dependencies, code and infrastructure run automatically, and security testing is planned for each release.
Incidents handled the agreed way
How incidents are classified, who is notified and how evidence is kept are agreed at the outset, and built into your incident process where NIS2 or DORA applies to you.
Handover and exit on paper
Runbooks, architecture decisions and data models come with the system, and the exit plan keeps the return of data and the cost of switching visible from the beginning.
Due diligence
Ask for our security documents
Before signing, your procurement, legal and security colleagues want evidence. We can give you the ISO/IEC 27001 certificate with its scope, completed answers to your security questionnaire for suppliers, and the data processing terms that would cover your engagement.
Use the contact page and tell us the framework you assess suppliers against, for example NIS2, DORA or the NCSC’s draft guidance. The right people will come back to you.
- Get in touchSay in your message that you need security documents.
- Legal noticeCompany and registration details for your supplier file.
Ireland
EU rules, Irish supervisors
GDPR, DORA and the AI Act are EU regulations and apply directly in Ireland. The Data Protection Commission supervises GDPR under the Data Protection Act 2018, and S.I. No. 366 of 2025, as amended by S.I. No. 405 of 2026, sets out who supervises the AI Act here, coordinated by the AI Office of Ireland.
NIS2 is a directive and needs an Irish Act. As of autumn 2026 the National Cyber Security Bill is still being drafted, S.I. No. 360 of 2018 continues to apply, and the European Commission referred Ireland to the Court of Justice in July 2026 for not notifying full transposition. For groups with entities in several Member States, we agree one set of controls and link each incident channel to the authority that entity reports to.
- NIS2NIS2 Directive (EU) 2022/2555 (opens external site)
- National Cyber Security BillNational Cyber Security Bill 2024 (General Scheme published August 2024) to transpose NIS2; not enacted (opens external site)
- Irish NIS regulations (S.I. 360/2018)S.I. No. 360 of 2018 (NIS1), in force until the National Cyber Security Bill is enacted (opens external site)
- DORADigital Operational Resilience Act, Regulation (EU) 2022/2554 (opens external site)
- EU AI ActArtificial Intelligence Act, Regulation (EU) 2024/1689 (opens external site)
- Regulation of Artificial Intelligence Act 2026Regulation of Artificial Intelligence Act 2026, with the AI Office of Ireland as central coordinating authority (opens external site)
- GDPRGeneral Data Protection Regulation (EU) 2016/679 (opens external site)
What procurement and security teams ask us
Does FromNine hold ISO/IEC 27001 certification?
Yes. We are certified to ISO/IEC 27001 for information security management. During your due diligence we share the certificate and its scope on request.
Ireland has no NIS2 Act yet. How do you support us as a supplier?
The contract covers vulnerability handling, security clauses and the channels for incident notification. We also document the controls for your engagement and provide the evidence your supplier risk assessment needs. That work holds whatever the final text of the National Cyber Security Bill says. Whether and how the Irish rules will apply to you is for you and your legal advisers to decide.
Will you sign up to the contract terms DORA requires?
Yes. We agree the Article 30 DORA provisions, report incidents through the agreed channel, document exit plans, take part in your resilience testing and give you what your register of information needs.
Who is responsible for complying with the AI Act?
It depends on whether you are provider or deployer, and on the risk category of the use case. We classify each use case with you in discovery, build oversight, logging and documentation into the system, and give your legal advisers the technical facts for their assessment.
Where will our data be hosted and processed?
Where we agree with you before building: in your own cloud tenancy, in a public cloud region inside the EU, or in your own data centre where workloads are sensitive. We pick hosting and AI services to fit, and the choice is documented together with its exit options.
How can we get your security documents?
Through the contact page. Let us know which documents you need and the framework you assess suppliers against, and the right people will come back to you.
Ask us for the evidence
Let us know the framework you assess suppliers against and the documents you need. We will tell you what we can share and in what form.