A resident portal for a county council, in Irish and English
- 01The situation
- A county council runs separate online forms for housing, planning queries and local services, built at different times by different suppliers. Each fails accessibility checks in its own way, the Irish versions lag behind the English ones, and residents set up a new account for every service.
- 02What we would put in place
- One portal on a shared design system, with MyGovID for login, Irish and English content managed in a single workflow, and links to the council’s case systems held in configuration on one release train.
- 03Where staff decide
- Service owners in each section approve content and configuration for their area; the product owner decides on shared features and the order of releases.
- 04How we would judge it
- Accessibility issues per release, how long the Irish version of a page trails the English one, and lead time for a change across all services.