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Solutions

From daily friction to a system that works.

We begin with the problem on your desk, not with a model. Every solution page walks the same route: the friction your teams live with now, the system we propose, the indicators we would track and the decisions that remain with your staff.

For Maltese organisations and international groups with operations in Malta that want each solution to respect Maltese law and the EU rules behind it.

Start a conversationBrowse the six patterns

Solutions

These are patterns we design and build for Government ministries, public entities and private companies in Malta and elsewhere in the EU. Each page sets out an illustrative workflow, the building blocks underneath, the controls built in from day one and a phased rollout. None of them is a boxed product: each implementation is shaped around your procedures, your existing systems and the rules that apply to you.

Illustrative workflow

  1. 01If your challenge is

    Staff key in data by hand from application forms, letters and attachments.

    Document intelligence

    Forms, letters and attachments turned into checked data and routed onwards, with staff ruling on the doubtful cases.

    Workflow: 7 steps · 1 human checkpoint

    Services behind it
    Platforms

  2. 02If your challenge is

    The answer is in a circular or manual somewhere, yet a dependable one takes hours to find.

    Enterprise knowledge

    An assistant that answers from your circulars, manuals and procedures, respects who may read what, and cites the passage behind each statement.

    Workflow: 7 steps · 2 human checkpoints

    Services behind it
    Platforms

  3. 03If your challenge is

    Front-office staff jump between systems while the resident or client is kept waiting.

    Service assistance

    Help for front-office and contact-centre staff first, then careful self-service, and always a way through to a member of staff.

    Workflow: 7 steps · 2 human checkpoints

    Services behind it
    Platforms

  4. 04If your challenge is

    One critical system that nobody wants to touch is slowing down every project around it.

    Legacy modernisation

    Ageing core systems renewed in stages, with the current and the new system processing the same work until their results agree.

    Workflow: 7 steps · 3 human checkpoints

    Services behind it
    Platforms

  5. 05If your challenge is

    Files stall on missing documents, manual checks and decision letters drafted each time from a blank page.

    Case processing

    Applications and claims assembled, verified and drafted by software, then weighed and determined by the officer responsible.

    Workflow: 7 steps · 2 human checkpoints

    Services behind it
    Platforms

  6. 06If your challenge is

    Order, delivery and invoice details are keyed again between the ERP, CRM, warehouse and accounts.

    Connected operations

    Sales orders, purchasing and service jobs tracked as one event-driven order history, with staff signing off whatever falls outside the rules.

    Workflow: 7 steps · 1 human checkpoint

    Services behind it
    Platforms

What each solution is built from

Every solution combines the same services and platforms in a different order. A filled node marks a service or platform the solution typically draws on.

Services and platforms per solution
AI Engineering & GenAIAI Agents & AutomationData & AnalyticsEnterprise Software & SaaSCloud & Platform EngineeringIntegrations & APIsArchitecture & ConsultingSalesforceSAPOdoo
Document intelligenceUsedNot typically usedUsedUsedUsedUsedNot typically usedUsedUsedUsed
Enterprise knowledgeUsedNot typically usedUsedUsedUsedUsedNot typically usedUsedUsedNot typically used
Service assistanceUsedUsedUsedUsedNot typically usedUsedNot typically usedUsedUsedNot typically used
Legacy modernisationUsedNot typically usedNot typically usedUsedUsedUsedUsedUsedUsedNot typically used
Case processingUsedNot typically usedUsedUsedNot typically usedUsedNot typically usedUsedUsedUsed
Connected operationsNot typically usedUsedUsedUsedUsedUsedNot typically usedUsedUsedUsed

Malta

One workflow, Maltese rules

The workflow itself does not change from one country to the next. What changes in Malta are the laws, the authorities and the systems it connects to: Malta e-ID for sign-in, servizz.gov for online services and the MFSA for licence holders.

From discovery onwards we design controls with the EU AI Act and GDPR in view. Malta has designated the Malta Digital Innovation Authority (MDIA) as lead AI Act authority, with the Information and Data Protection Commissioner (IDPC) covering certain high-risk uses. In practice that means a person reviews outputs that affect people, users are told when they deal with an AI system, and logs let you account for every step.

Common questions on the solutions

Can we buy these off the shelf?

No. Each one is a pattern: a proven way of combining AI, software, integration and controls. We build it inside your own systems and environment, so the result belongs to you and your team can adapt it later.

Are the workflows taken from real clients?

No, they are illustrative. They show how such a system could run and at which points a person decides. We publish a client case only once that client has agreed to it.

What if our problem is not among the six?

We can most likely still help. The six reflect the requests we receive most often. Describe the friction and the systems involved, and we will give you a straight answer.

Why do the pages name indicators but give no figures?

Results depend on your procedures, your data and where you start. We first record a baseline, then set targets together with you. We will not publish figures that we cannot back up.

Begin with your own problem

Tell us about the friction, the teams it affects and the systems in play. We will say which pattern fits, or tell you plainly that none does.

Start a conversationSee how we deliver